DUELLUM CHESTER COAT (Fragment Chester Coat)

Size	Shoulder	Pit to Pit	Length	Sleeve
1	43cm	51cm	110cm	64cm
2	45cm	53cm	115cm	66cm
3	47cm	55cm	120cm	68cm

Our store accepts returns and exchanges for reasons such as "the size doesn't fit" or "the product was different from what I expected," so you can enjoy shopping with peace of mind.

If you would like to return or exchange an item, please read the following precautions before contacting us.

The Viridi-anne / Caterpillar Produit Co Ltd.

office@viridi-anne.jp

When returns and exchanges are not possible

・Products that have been delivered more than 3 days ago

・Items that have been worn for an extended period of time other than trying on, washed, cleaned, or altered

・Items that have odors from wear (such as cigarettes or perfume), scratches or stains

・Items with missing tags, labels, or price tags, or items that have been damaged

- If the product's accessories (box or spare buttons) are lost or the product is in a significantly different condition from when it was shipped

- Sale items and items that state "Not eligible for return" on the product page

- Products that have been returned or exchanged at least once

・Basically, we ask that you return the item in the packaging material that was used when it was shipped from our company. We can also pack the item in other packaging materials, but in that case, please return the item in packaging that can easily fit the item and can withstand delivery in rainy weather.

・For items that come with a special box, such as shoes or accessories, please refrain from attaching the shipping label directly to the box. Items that are not packaged in separate packaging materials will not be eligible for return or exchange.

Regarding the cost of returning or exchanging items

In case of return

①Shipping fee

②Shipping fees for returns and exchanges

③Credit card transaction fee (3.4% to 4.15% of the purchase amount, the percentage varies depending on the card company used, see below)

All charges will be borne by the customer.

Card payment fee

Japanese issued online credit cards = 3.4%

Overseas issue / AMEX of online credit cards = 3.9%

JCB Online credit card = 4.15%

In case of exchange for the same product size

Customers will be responsible for shipping costs when returning or exchanging items.

When sending a replacement item, we will use Sagawa Express or Yamato Transport, with postage charges paid by the customer.

In addition, when returning products to us, please be sure to use a shipping service that provides tracking and compensation, such as Sagawa Express, Yamato Transport, or Yu-Pack, with postage prepaid.

Please note that we cannot be held responsible for any delivery issues that occur during return shipping.

Refund process

Due to system limitations, payment procedures will be completed as sales when we ship your order.

In the case of a return, we will deduct the above costs (total of ① and ③) from the amount refunded to the credit card used when the product is returned to us.

*Please note that refunds will be made in accordance with the regulations of your credit card company, so it may take some time for the refund to be completed.

Return and exchange procedure

1. If you wish to return or exchange an item, please first contact us by phone or email.

2. After checking, we will contact you, so please check the guidelines and prepare for the return procedure.

When returning or exchanging an item, please be sure to pay the shipping charges and use a shipping service that provides tracking and compensation, such as Sagawa Express, Yamato Transport, or Yu-Pack, and return the item to the address below.

Return address

〒150-0013

1F, 3-42-12 Ebisu, Shibuya-ku, Tokyo

To: THE VIRIDI-ANNE

03-5447-2100

3. If the product does not fall under the above guidelines after it arrives at our company, we will promptly proceed with the refund procedure.

About inquiries

By phone

THE VIRIDI-ANNE Direct Store 03-5447-2100 Please contact us.

(Closed Wednesdays and Thursdays)

By email

Please contact us by email at office@viridi-anne.jp.

Size	Shoulder	Pit to Pit	Length	Sleeve
size	shoulder width	Chest width	Length	Sleeve Length
1	43cm	51cm	110cm	64cm
2	45cm	53cm	115cm	66cm
3	47cm	55cm	120cm	68cm